Our customer services team are experts in their field due to our continued training and development programmes. At Plater Group you will always deal with real people who care and want to build win-win relationships. We are all very proud of what we have achieved and the business we work in, which is why our team are passionate about removing our customers' headaches by utilising our technical capability and know-how. We look forward to hearing from you. 

Bruce Hendon

Bruce, founder and Managing Director of the Plater Group, is an entrepreneur with over 40 years of experience in the chemical industry. Over the last ten years Bruce has steered Plater through a period of unprecedented growth, both organically and through strategic acquisitions, resulting in more than 10% average year-on-year growth in turnover and an increase from 15 employees on one site in 2008 to more than 60 staff across three UK sites in 2018. In addition to striving for commercial and professional excellence Bruce is an avid cyclist, enjoys sailing, skiing and is always on the lookout for the next adrenaline-fuelled pursuit.

md@platergroup.co.uk
Tel: +44 (0)1283 792600

Sally Moran

Sally joined the Plater Group in 2016 and is Business Development Director. She focuses on financial analysis, strategic planning and project management. Previously, she worked for Citigroup and Credit Suisse Investment Banking in New York and London as a Vice President, specialising in advising US and European financial institutions on mergers & acquisitions and capital issuance. Previously, she designed assessment data and progress tracking systems for primary and preparatory schools. She is a co-opted governor at the local high school.

sallymoran@platergroup.co.uk
Tel: +44 (0)1283 792600

Tracey Redding

Tracey is the Customer Services Manager for Plater Chemicals and is based in the Alrewas office. She started as an administrator over 15 years ago and moved into sales before being promoted to her current position. She really enjoys her time at work and the team spirit created by her work colleagues.Tracey enjoys spending time with her family and friends. When she’s not enjoying the company of her 3 grandchildren, who keep her very busy, she loves gardening, cooking and walking her dog, Maisie, a cockerpoo.

traceyredding@platergroup.co.uk
Tel: +44 (0)1283 751046 (direct line)

Mina Thompson

Mina is the Purchasing Manager for Plater Group and based in Alrewas. She has a wealth of knowledge surrounding all aspects of the business having worked for the group for 14 years and is our go to person if we have any questions about the chemical industry. Away from work, Mina enjoys relaxing with her family and is also kept busy tending to her horses from early morning and after work, enabling her to compete at weekends.

minathompson@platergroup.co.uk
Tel: +44 (0)1283 751047 (direct line)

Rose Davis

Rose works in Internal Sales at Plater Chemicals, Glossop and has worked at Plater since 2014. She has held various managerial positions in the education and retail sectors. She enjoys spending time with her family and friends. She is a huge Leicester City fan and enjoys following their success in the Premier league.

rosedavis@platergroup.co.uk
Tel: +44 (0)1457 779 104

Michelle Douglass

Michelle works in Internal Sales at Plater Chemicals, Glossop and has worked at Plater since July 2015. Her background has been mainly in sales and customer service in the finance sector. In her free time, Michelle likes to travel in her campervan abroad and in the UK. Other hobbies include gym classes and swimming.

michelledouglass@platergroup.co.uk
Tel: +44 (0)1457 779 104

Amy Hurst

Amy’s role in the Plater Team is Project Manager based in Glossop, having experience in a variety of roles including Project Coordinator providing technical solutions, services and support to the healthcare industry and Transport Coordinator for a major food manufacturer. Her qualifications also include IOSH Managing Safely and Prince 2 Project Management. Amy is a proud Mummy to a teenage daughter and 2 cats Nelly and Luna and she enjoys sea fishing, yoga and watching true crime documentaries.

amyhurst@platergroup.co.uk
Tel: +44 (0)1457 779 104

Hayley Van Ackeren

Hayley is the Customer Service Administrator based in Glossop and has over 15 years’ customer service experience, mainly in the travel industry and thrives on creating strong relationships with both customers and colleagues. Hayley enjoys listening to live music, especially going to music festivals. She also enjoys cooking and spending time going on days out with her fiancé and daughter.

hayleyvanackeren@platergroup.co.uk
Tel: +44 (0)1457 779 104

Nadine Maughan

Nadine is Customer Services Manager in Alrewas and has experience in business and sales. She has worked in sales for over 20 years, previously as Business Manager for Philips and Business Development Consultant. She enjoys the diversity of her role at Plater and is passionate about providing positive customer support. Nadine enjoys spending quality time with family and anything connected to the great outdoors. including walking, camping and bike rides.

nadinemaughan@platergroup.co.uk
Tel: +44 (0)1283 792600

Sam Cammish

Sam is the Customer Service Administrator based in Alrewas. During a varied career path Sam has gained a lot of customer service experience. After leaving education she became part of cabin crew for a major airline, leaving after 8 years to join the family business dealing with private investigations. Here Sam was responsible for the supervision of Drug & Alcohol testing teams in the UK and Spain and providing NVQ training in Spectator Safety to football clubs in the UK. Sam likes dealing with new projects and problems solving in all aspects of business and relishes a challenge. Outside of work Sam enjoys travel, keeping fit and family time, especially time spent with her daughter Tabitha.

samcammish@platergroup.co.uk
Tel: +44 (0)1283 792600

Claire Hughes

Claire has 30 years’ experience in a variety of administration roles, including property management for the most part at Midlands Co-op and Savills, construction administration and more recently payroll for a firm of accountants. Claire thoroughly enjoys her role as Customer Services Administrator, as it is very varied and provides the opportunity to learn brand new skills. Outside of work Claire enjoys spinning and combat classes, seeing friends and family and going to concerts with my sister. She also loves walking for miles with my dog, a puggle called Stella and she has a naughty house rabbit called Cookie!

clairehughes@platergroup.co.uk
Tel: +44 (0)1283 792600

Kelly Millington

Kelly, our Customer Service Administrator, based in Alrewas, has over 20 years’ experience in customer service and dealing with the smooth running of company transport departments. Her expertise is problem solving and exploring ways of working more efficiently. Kelly has two grown up children, both studying at university and in her spare time she loves walking. Along with her husband, she takes part in the Macmillan Mighty Hikes, raising as much money as possible for this very worthy cause. Her favourite holiday destination is Ibiza, watching the sunset whilst having a drink in Cafe del Mar. She has a Plummer Terrier named Max who is the most loving, but craziest dog you're ever likely to meet.

kellymillington@platergroup.co.uk
Tel: +44 (01)283 792600

Alice Whitehead

Alice has worked in a few different fields which has enabled her to gain a lot of customer service experience. After leaving college she worked as a booking coordinator for a travel company, responsible for booking rooms for large film productions and TV shows. She really enjoys her role as Customer Service Administrator at Plater Group as no day is the same. Outside of work Alice enjoys spending time with family, going on long walks with her boyfriend and spending far too much time in the gym. Her favourite films are Bohemian Rhapsody and Mamma Mia. She has a cat called Floyd who is very cute but definitely the boss.

alicewhitehead@platergroup.co.uk
Tel: +44 (0)1283 792600

Karen Potter

Karen joined Plater in January 2017 as Group Marketing Manager and brings with her a wealth of commercial sales and marketing experience. She has an impressive track-record of marketing planning, and brand management and has driven the elevation of Plater Group by organising key exhibition presence and increased group visibility via heightened PR activity. Karen likes to stay fit by running and regular circuit training and enjoys walking and travel.

karenpotter@platergroup.co.uk
Tel: +44 (0)1283 792600

Richard Sykes

Richard is the Technical Director of Plater Production. He is a chartered chemist and has over 35 experience in the manufacturing sector of the chemical industry, developing a wide experience of manufacturing, product and system development and process optimisation. He thrives on working closely with customers to find solutions to their operation and product manufacturing issues. Richard has played hockey since the age of 15 and now umpires which takes him all over the north of England and he is chairman of the umpire selectors for Yorkshire.

richardsykes@platergroup.co.uk
Tel: +44 (0)1457 860006

Ari Philippides

Ari, Site Manager at Glossop, is a degree qualified Chemist and Chemical Engineer with over 20 years’ experience gained in the Chemical Industry. He has worked in technical, process engineering and operations, including supply chains and highly regulated organisations. Ari likes a challenge, especially when meeting objectives and ensuring that the customer and end-user are satisfied. His personal hobbies remain both rugby union and league and he’s been a coach at his local club in Blackburn for many years. His passion is to see players developing through to senior level and still enjoying the game. Ari and his wife also enjoy distance walking especially around the Lancashire and North Yorkshire Moors along with their dog, Mr T.

ariphilippides@platergroup.co.uk
Tel: +44 (0)1457 860006

Paul Mellor

Paul is the Safety, Health and Environment Manager and has over 17 years’ experience working in manufacturing and engineering environments and many years in a managerial position. His expertise is in Occupational Safety and Health in Manufacturing environments, having gained Technical Membership of IOSH, NEBOSH Certificate, NCRQ Certificate and studying his Diploma with a view to becoming an IOSH Graduate in 2023. Paul is kept busy at home with two young children and likes to go running and get to the gym whenever he can.

paulmellor@platergroup.co.uk
Tel: +44 (0)1457 860006

Liz Rowarth

Liz is the QA Manager with over 20 years experience of Quality Assurance in manufacturing which includes dealing with external ISO accrediting bodies and their requirements. Her expertise is in Auditing, ISO Standards and QC methodologies. She finds her role challenging as every day is different and always something new to facilitate. Away from work Liz enjoys listening to music, going to gigs and shopping (mainly for shoes!!).

lizrowarth@platergroup.co.uk
Tel: +44 (0)1457 860006

Dr Reece Hall

Dr Reece Hall joined Plater Group in May 2018. He previously worked for Anton Parr, a manufacturer of scientific instruments, in their technical sales function. Reece was keen to join Plater Group so he can utilise the lab skills he gained whilst studying for his degree and PhD in chemistry. His role allows him to explore his expertise of research & development and analytical chemistry and he finds everyday is different and a new challenge. He is a keen follower of sport especially Formula 1 racing.

reecehall@platergroup.co.uk
Tel: +44 (0)1457 860006

Serena Gillespie

Serena was Key Account Manager for 10 years for a supplier of machinery to the glass industry. She is now Production Services Assistant for Plater Group following the need for a new challenge in the chemical industry. She has a lot of experience of customer liaison and really enjoys interacting with people face to face or by telephone. It is really important to her to be part of a successful team. Serena loves going on long walks with her 2 huskies, spending time in her garden, reading and horse riding.

serenagillespie@platergroup.co.uk
Tel: +44 (0)1457 860006

Shannon Bonney

Shannon is a key member of our Inventory Team and manages all the movements and permits related to the weighbridge. She has customer facing experience working as customer services adviser for a car telematics company and was previously a travel agent at Thomas Cook Travel. Outside of work Shannon enjoys working out at the gym, going for long walks and attending football matches with her son.

shannonbonney@platergroup .co.uk
Tel: +44 (0)1457 860006

Jade Miller

Jade is the Accountant at Plater Group, Glossop. She has 3 years experience in accounts in the manufacturing industry and has achieved AAT level 3 Advanced Diploma in accountancy. She really enjoys working as part of a team and particularly relishes solving the problems that an account’s role can encounter. Jade has a diverse range of pets, from the cat and 2 dogs, Boxer (Lennox) and German Shepherd (Cesar) to a bearded dragon! In her spare time, she is kept busy spending time with her husband and children enjoying family days out, long walks with the dogs and socialising with friends.

jademiller@platergroup.co.uk
Tel: +44 (0)1457 860006

Nadine Maughan

Nadine is Customer Services Manager in Alrewas and has experience in business and sales. She has worked in sales for over 20 years, previously as Business Manager for Philips and Business Development Consultant. She enjoys the diversity of her role at Plater and is passionate about providing positive customer support. Nadine enjoys spending quality time with family and anything connected to the great outdoors. including walking, camping and bike rides.

nadinemaughan@platergroup.co.uk
Tel: +44 (0)1283 792600

Claire Hughes

Claire has 30 years’ experience in a variety of administration roles, including property management for the most part at Midlands Co-op and Savills, construction administration and more recently payroll for a firm of accountants. Claire thoroughly enjoys her role as Customer Services Administrator, as it is very varied and provides the opportunity to learn brand new skills. Outside of work Claire enjoys spinning and combat classes, seeing friends and family and going to concerts with my sister. She also loves walking for miles with my dog, a puggle called Stella and she has a naughty house rabbit called Cookie!

clairehughes@platergroup.co.uk
Tel: +44 (0)1283 792600

Nadine Maughan

Nadine is Customer Services Manager in Alrewas and has experience in business and sales. She has worked in sales for over 20 years, previously as Business Manager for Philips and Business Development Consultant. She enjoys the diversity of her role at Plater and is passionate about providing positive customer support. Nadine enjoys spending quality time with family and anything connected to the great outdoors. including walking, camping and bike rides.

nadinemaughan@platergroup.co.uk
Tel: +44 (0)1283 792600

Claire Hughes

Claire has 30 years’ experience in a variety of administration roles, including property management for the most part at Midlands Co-op and Savills, construction administration and more recently payroll for a firm of accountants. Claire thoroughly enjoys her role as Customer Services Administrator, as it is very varied and provides the opportunity to learn brand new skills. Outside of work Claire enjoys spinning and combat classes, seeing friends and family and going to concerts with my sister. She also loves walking for miles with my dog, a puggle called Stella and she has a naughty house rabbit called Cookie!

clairehughes@platergroup.co.uk
Tel: +44 (0)1283 792600