Our customer services team are experts in their field due to our continued training and development programmes. At Plater Group you will always deal with real people who care and want to build win-win relationships. We are all very proud of what we have achieved and the business we work in, which is why our team are passionate about removing our customers' headaches by utilising our technical capability and know-how. We look forward to hearing from you. 

Bruce Hendon

Bruce, founder and Managing Director of the Plater Group, is an entrepreneur with over 35 years of experience in the chemical industry. Over the last ten years Bruce has steered Plater through a period of unprecedented growth, both organically and through strategic acquisitions, resulting in more than 10% average year-on-year growth in turnover and an increase from 15 employees on one site in 2008 to more than 60 staff across three UK sites in 2018. In addition to striving for commercial and professional excellence Bruce is an avid cyclist, enjoys sailing, skiing and is always on the lookout for the next adrenaline-fuelled pursuit.

Tel: +44 (0)1283 792600

Tracey Redding

Tracey is the Customer Services Manager for Plater Chemicals and is based in the Alrewas office. She started as an administrator over 15 years ago and moved into sales before being promoted to her current position. She really enjoys her time at work and the team spirit created by her work colleagues.Tracey enjoys spending time with her family and friends. When she’s not enjoying the company of her 3 grandchildren, who keep her very busy, she loves gardening, cooking and walking her dog, Maisie, a cockerpoo.

Tel: +44 (0)1283 751046 (direct line)

Mina Thompson

Mina is the Purchasing Manager for Plater Group and based in Alrewas. She has a wealth of knowledge surrounding all aspects of the business having worked for the group for 14 years and is our go to person if we have any questions about the chemical industry. Away from work, Mina enjoys relaxing with her family and is also kept busy tending to her horses from early morning and after work, enabling her to compete at weekends.

Tel: +44 (0)1283 751047 (direct line)

Rose Davis

Rose works in Internal Sales at Plater Chemicals, Glossop and has worked at Plater since 2014. She has held various managerial positions in the education and retail sectors. She enjoys spending time with her family and friends. She is a huge Leicester City fan and enjoys following their success in the Premier league.

Tel: +44 (0)1457 779 104

Michelle Douglass

Michelle works in Internal Sales at Plater Chemicals, Glossop and has worked at Plater since July 2015. Her background has been mainly in sales and customer service in the finance sector. In her free time, Michelle likes to travel in her campervan abroad and in the UK. Other hobbies include gym classes and swimming.

Tel: +44 (0)1457 779 104

Amy Hurst

Amy’s role in the Plater Team is Customer Service Administrator based in Glossop, having experience in a variety of roles including Project Coordinator providing technical solutions, services and support to the healthcare industry and Transport Coordinator for a major food manufacturer. Her qualifications also include IOSH Managing Safely and Prince 2 Project Management. Amy is a proud Mummy to a teenage daughter and 2 cats Nelly and Luna and she enjoys sea fishing, yoga and watching true crime documentaries.

Tel: +44 (0)1457 779 104

Hayley Van Ackeren

Hayley is the Customer Service Administrator based in Glossop and has over 15 years’ customer service experience, mainly in the travel industry and thrives on creating strong relationships with both customers and colleagues. Hayley enjoys listening to live music, especially going to music festivals. She also enjoys cooking and spending time going on days out with her fiancé and daughter.

Tel: +44 (0)1457 779 104

Nadine Maughan

Nadine is Customer Services Manager in Alrewas and has experience in business and sales. She has worked in sales for over 20 years, previously as Business Manager for Philips and Business Development Consultant. She enjoys the diversity of her role at Plater and is passionate about providing positive customer support. Nadine enjoys spending quality time with family and anything connected to the great outdoors. including walking, camping and bike rides.

Tel: +44 (0)1283 792600

Joanne Montgomery

Joanne is Customer Services Manager based in Alrewas having joined the Plater Team in December 2018. She has a wealth of customer relations experience having worked within commercial vehicle maintenance, transport and logistics for a Mercedes Benz main dealership and BP Oil UK. Out of work Jo keeps busy walking her greyhound Yiannis. She loves travelling to different countries and also enjoys eating out and likes all food, especially Italian!

Tel: +44 (0)1283 792600

Sam Cammish

Sam is the Customer Service Administrator based in Alrewas. During a varied career path Sam has gained a lot of customer service experience. After leaving education she became part of cabin crew for a major airline, leaving after 8 years to join the family business dealing with private investigations. Here Sam was responsible for the supervision of Drug & Alcohol testing teams in the UK and Spain and providing NVQ training in Spectator Safety to football clubs in the UK. Sam likes dealing with new projects and problems solving in all aspects of business and relishes a challenge. Outside of work Sam enjoys travel, keeping fit and family time, especially time spent with her daughter Tabitha.

Tel: +44 (0)1283 792600

Sally Moran

Sally joined Plater in 2016 and focuses on financial analysis, strategic planning and project management. Previously, she worked for Citigroup and Credit Suisse Investment Banking in New York and London as a Vice President, specialising in advising US and European financial institutions on mergers & acquisitions and capital issuance. More recently, she has designed assessment data and progress tracking systems for primary and preparatory schools. She is a co-opted governor at the local high school.

Tel: +44 (0)1283 792600

Karen Potter

Karen joined Plater in January 2017 as Group Marketing Manager and brings with her a wealth of commercial sales and marketing experience. She has an impressive track-record of marketing planning, and brand management and has driven the elevation of Plater Group by organising key exhibition presence and increased group visibility via heightened PR activity. Karen likes to stay fit by running and regular circuit training and enjoys walking and travel.

Tel: +44 (0)1283 792600

Richard Sykes

Richard is the Technical Director of Plater Production. He is a chartered chemist and has over 35 experience in the manufacturing sector of the chemical industry, developing a wide experience of manufacturing, product and system development and process optimisation. He thrives on working closely with customers to find solutions to their operation and product manufacturing issues. Richard has played hockey since the age of 15 and now umpires which takes him all over the north of England and he is chairman of the umpire selectors for Yorkshire.

Tel: +44 (0)1457 860006

Liz Rowarth

Liz is the QA Manager with over 20 years experience of Quality Assurance in manufacturing which includes dealing with external ISO accrediting bodies and their requirements. Her expertise is in Auditing, ISO Standards and QC methodologies. She finds her role challenging as every day is different and always something new to facilitate. Away from work Liz enjoys listening to music, going to gigs and shopping (mainly for shoes!!).

Tel: +44 (0)1457 860006

Dr Reece Hall

Dr Reece Hall joined Plater Group in May 2018. He previously worked for Anton Parr, a manufacturer of scientific instruments, in their technical sales function. Reece was keen to join Plater Group so he can utilise the lab skills he gained whilst studying for his degree and PhD in chemistry. His role allows him to explore his expertise of research & development and analytical chemistry and he finds everyday is different and a new challenge. He is a keen follower of sport especially Formula 1 racing.

Tel: +44 (0)1457 860006

Serena Gillespie

Serena was Key Account Manager for 10 years for a supplier of machinery to the glass industry. She is now Production Services Assistant for Plater Group following the need for a new challenge in the chemical industry. She has a lot of experience of customer liaison and really enjoys interacting with people face to face or by telephone. It is really important to her to be part of a successful team. Serena loves going on long walks with her 2 huskies, spending time in her garden, reading and horse riding.

Tel: +44 (0)1457 860006

Toni Brocklehurst

Toni works in the production services department based in Glossop and has over 15 years experience in customer service, training and project management in the manufacturer of fluorescent pigments and inks. Having the knowledge of working in a similar industry Toni was keen to join a company whose values and vision will facilitate her skills when dealing with people and problem solving. Away from work Toni enjoys walking and socialising with family and friends and enjoys eating out, especially Indian food.

Tel: +44 (0)1457 860006

Danika Patterson

Danika joined Plater Group in February 2019 and has progressed to Production Services Administrator. The production office in Glossop is the key link between sales and production to ensure sales orders are progressed to meet delivery deadlines. She enjoys this important role as every day is different and provides a challenge. Danika is also studying accounting via distance learning with the company sponsoring her to obtain the AAT professional Bundle, levels 2, 3 and 4. In her spare time, she likes going out with her friends and caring for her pet chihuahua Gizmo.

Tel: +44 (0)1457 860006

Shelagh Cross

Shelagh is Accountant at Plater Group since 2011. She began her career as a credit control administrator and has held subsequent positions in accounts departments processing invoices and payments. Professionally, she enjoys the varied tasks involved with managing the accounts department. Outside of work Shelagh enjoys walking her dog Maisie and spending time at her caravan in Anglesey with her family whenever possible.

Tel: +44 (0)1457 860006

Jade Miller

Jade is Accounts Assistant at Plater Group, Glossop. She has 3 years experience in accounts in the manufacturing industry and has achieved AAT level 3 Advanced Diploma in accountancy. She really enjoys working as part of a team and particularly relishes solving the problems that an accounts role can encounter. Jade has a diverse range of pets, from the cat and 2 dogs, Boxer (Lennox) and German Shepherd (Cesar) to a bearded dragon! In her spare time she is kept busy spending time with her husband and children enjoying family days out, long walks with the dogs and socialising with friends.

Tel: +44 (0)1457 860006

Rachael McNamara

Rachael works in our accounts team and has 14 years’ accounting experience gained whilst working for several large companies. She has also acquired additional skills, attaining a NVQ Level 3 in customer service and NVQ level 2 in business administration. Rachael loves being part of the Plater team and having worked from home for the last 12 months is enjoying being back in the office environment. As a mum to 2 boys Rachel enjoys weekends doing family activities and as a qualified acrylic nail technician, likes to practise her nail skills.

Tel: +44 (0)1457 860006

Russell Sharp

Russell is the Technical Director of Plater Bio. He is experienced in both the academic world of plant science and the agrochemical industry. Focusing on the fertilizer and bio-stimulants sector, Russell works with key partners to deliver novel biological solutions in agriculture and horticulture. He specialises in plant biochemistry and physiology, crop nutrition, fertilizer formulation and biostimulant mode of action.

Tel: +44 (0) 1283 792600

Mike West

Mike is the Business Manager of Daltrade Chemicals in Goole, East Yorkshire, with over 30 years’ experience in chemical handling and distribution. Outside of work his hobbies and interests include all sports, especially cricket and golf.

Tel: +44 (0)1430 430041

Joanne Montgomery

Joanne is Customer Services Manager based in Alrewas having joined the Plater Team in December 2018. She has a wealth of customer relations experience having worked within commercial vehicle maintenance, transport and logistics for a Mercedes Benz main dealership and BP Oil UK. Out of work Jo keeps busy walking her greyhound Yiannis. She loves travelling to different countries and also enjoys eating out and likes all food, especially Italian!

Tel: +44(0)1283 792600